Process Discovery & Prioritization 101

Building the foundation of an RPA Center of excellence and fixing/updating your existing one.  Examples of successful companies

Presented by:

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Date: 6th May 2021

8:00 am PT/11:00 am ET/15:00 GMT

When charting a transformational course, experimentation is a vital component. It is important that lessons are learned from any success or failure, and that all learnings are shared.

Establishing a truly cross-disciplinary Center of Excellence is the best way to maximize the value of the teams’ efforts and investment, but if every project has to be deemed perfect before it is allowed, the Center of Excellence can quickly devolve into the Excellence Avoidance Team.

We will discuss the structure and charter of a CEO, and give positive and negative examples of the COE impacts in real companies.

Key Takeaways:

  • Why “Action Follows Structure” (Peter Senge)
  • Why “Perfect is the Enemy of Good” (Voltaire)
  • Why experience is the best teacher, but often when it is someone else’s experience
  • Why “Culture is everything.” (Louis V. Gerstner, Jr.)
  • Why a COE is Mandatory
  • During the webinar, any appropriate benchmarks will be shared for use in evaluating your efforts.
  • After the webinar, we will share COE models and examples

Join Us

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The Hosts

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Raun Kilgo

Advantage Point Solutions CIO, Founder of Cybernetic Process Practice

Raun Kilgo is a business process, automation and analytics professional with more than 30 years of process optimization and business architecture experience.

He is a thought leader in the robotic automation sector, having led automation efforts in a variety of industries since 2006. He has taught teams in client companies how to define and execute high-impact and sustainable robotic automations.

Prior to focusing on process automation, Raun directed product management groups of wireless speech recognition platform providers, the world’s most robust automatic call distributors and predictive dialers.

Alongside this he successfully led the turnaround of a value-add telecommunications company impacted by internet technologies, and served in leadership roles in the satellite communication sector for both AT&T and GE.

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Doug Erb

Lanshore LLC, Founder & CEO, Author of upcoming book The Digital Worker

Doug is the CEO and founding partner of Lanshore.  His interest in founding Lanshore was to bring automation techniques to Sales Operations and Revenue enhancing departments of organizations while exploring other use cases for organizations operationally.  

When Doug started working with RPA and ML several years ago, his goal was to make revenue and sales forecasting a more reliable math and science based exercise rather than the guess work it has become over the years. 

This led Doug to look at RPA as a form of retrieving, cleansing and confirming information is correct and in a steady state, and also to leverage Deap RL as a method for successful forecasting for businesses.

This new and exciting work within RPA and ML is enhancing Doug's BIO as one of the most recognized people in the focus of Sales Performance Management which has eclipsed 20 years.